Check-in and Check-out Times: Check-in time is at 3:00 PM, and check-out time is at 11:00 AM. Please email info@thewillowcatskill.com if you need to make special arrangements.

Quiet Hours: Respect quiet hours from 10:00 PM to 8:00 AM to ensure a peaceful environment for all guests.

No Smoking: Smoking is strictly prohibited inside the motel rooms and anywhere on the property.

Pets Policy: Dogs are allowed in designated rooms. A $50 pet fee applies per pet.

Lost or Damaged Items: The Willow is not responsible for any lost or damaged personal items. Please keep valuables locked in your room throughout the duration of your stay.

Housekeeping: Daily housekeeping is not provided. Please contact us if you would like your room cleaned. Additional cleaning fee may apply.

Towels and Linens: Please help us conserve water by reusing towels when possible. Each room is supplied with two bath towels, two face towels, two hand towels, and one cosmetic cloth.

Parking: Complimentary parking is provided for registered guests.

Wi-Fi: Free Wi-Fi is available throughout The Willow. 

Emergency Procedures: Familiarize yourself with the emergency exit routes and procedures posted on the wall next to the door of each room. In case of an emergency, dial 911.

Conduct: Guests are expected to conduct themselves in a respectful and courteous manner. Any disruptive behavior may result in management requesting the guest to leave without refund.

Room Key / Self Check-in: If an attendant is not on site to give your the key to your room, lockbox code information will be provided for self check-in.

Feedback: We value your feedback. Please share your comments or concerns by emailing info@thewillowcatskill.com.

Refund Policy: Cancellations made 48 hours prior to the reservation date are permitted. Cancellations made after this period may be subject to a cancellation fee and/or no refund.

Environmental Conservation: Help us conserve energy by turning off lights and electronic devices when not in use.